Groupon customers have taken to twitter to vent their anger at how their refunds and replacements have been handled. customer service is satisfactory when customers contact them about problems.products are in stock and delivered within stated time frames.descriptions of goods and services are accurate.purchased vouchers can always be redeemed within the advertised periods.Groupon is a popular online marketplace selling discounted vouchers for products, services and experiences.Īs well as examining refunds and delivery times, the CMA has raised concerns about the time frames in which customers can redeem Groupon vouchers and event bookings, specifically whether: When it came to reimbursing its customers, the regulator found that Groupon sometimes only offered credits and not money back. It also found evidence that not all products are delivered within advertised time frames and that some customers weren't provided with goods and services they paid for. The UK regulator has outlined concerns that popular deals website doesn't always provide customers with refunds and replacement items, despite the fact consumers are entitled to them under the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) has launched an enforcement investigation against the online marketplace Groupon after finding evidence to show it regularly fails to reimburse customers.
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